www.co.worcester.md.us

Emergency Services

Worcester County Government Center
1 W. Market St. Room 1002
Snow Hill, MD 21863

Phone: (410) 632-1315
Fax: (410) 632-2141

 

 

Mission Statement

The Worcester County Department of Emergency Services will strive to provide the citizens and visitors to Worcester County and surrounding jurisdictions with professional, efficient and timely responses to request for service. It is our goal to constantly strive for excellence in the field of Public Safety through Emergency Communications and Emergency Management.

 

Our Responsibility

The Worcester County Department of Emergency Services is a multi faceted agency that provides 9-1-1 services along with management of the countywide 800 MHz radio system providing communications to emergency responders as well as many county government departments through Emergency Communications. Disaster preparedness, response, mitigation and recovery are handled through its Emergency Management Division. The office is also responsible for assignment of numeric addresses in the unincorporated areas of the county. The Emergency Services department, through its three divisions, works hand in hand with all county and state law enforcement agencies, Worcester County Volunteer Fire and EMS departments, as well as all Local, State and Federal Government departments and agencies. The facility and personnel are second to none, and are ready to serve residents and visitors at a moments notice.

Worcester County Emergency Services is responsible for a number of planning activities aimed at enhancing the County's preparedness for disasters and emergencies. Probably the most visible product of those planning activities is the Basic Emergency Operations Plan, the comprehensive, all-hazard plan that coordinates the emergency management activities of Worcester County Government. Although the Basic Plan addresses all phases of emergency management, it is specifically oriented toward preparedness and response activities. The Plan is a policy document developed and maintained by this department and adopted by the Worcester County Commissioners.

 

Dispatch Services

Our center dispatches for nine of the ten Fire Departments & six of the seven EMS companies in the County. They are:

  • Station 100 Pocomoke - Advanced Life Support
  • Station 200 Stockton - Medic Assist*
  • Station 300 Girdletree - Medic Assist*
  • Station 400 Snow Hill - Advanced Life Support
  • Station 500 Newark - Advanced Life Support
  • Station 600 Berlin - Advanced Life Support
  • Station 700 Ocean City (service calls are transferred to their dispatch center) - Advanced Life Support
  • Station 800 Showell - Advanced Life Support
  • Station 900 Bishopville - Advanced Life Support
  • Station 1100 Ocean Pines - Advanced Life Support

* Medic Assist - Will send First Reponders / EMT's to the scene until ambulance arrives

 

Police Agencies

The Worcester County Sheriff's Office and the Snow Hill Police Department utilize the same talk group for day to day operations on the county's EDACS 800 MHz radio system. Both agencies are dispatched 24 hours a day from this office.

The Berlin Barrack of the Maryland State Police also operate on the county 800 MHz system using a different talk group. Being on the same system allows the State Police and Sheriff's Office to monitor each other for back up on serious calls, and to also monitor, and communicate with the municipal police agencies, in the event of a large scale incident in their jurisdictions.

Resources

Department Administration

Fred Webster

Emergency Services Director
fwebster@co.worcester.md.us

Phone: (410) 632-3080
Fax: (410) 632-4686

James Hamilton

Emergency Services Assistant Director
jhamilton@co.worcester.md.us

Phone: (410) 632-3080
Fax: (410) 632-4686

Tom Kane

Emergency Services Planner
tkane@co.worcester.md.us

Phone: (410) 632-3080
Fax: (410) 632-4686

Kristin Jester

Emergency Services PSAP Supervisor
kjester@co.worcester.md.us

Phone: (410) 632-1311
Fax: (410) 632-4686