Commissioners appoint Cathy Zirkle as new DRP customer service manager

Snow Hill, Maryland (September 18, 2024) – The Worcester County Commissioners appointed Cathy Zirkle to serve as the customer service manager within Development Review and Permitting (DRP). Zirkle, who stepped into her new role September 3, will replace longtime Customer Service Manager Janet Davis who will be retiring later this year.

“Cathy has always been willing to go above and beyond to assist the public and her team, taking the initiative to learn new tasks and help wherever she is needed,” DRP Director Jennifer Keener said. “While she has big shoes to fill following Janet’s dedicated years of service, she has the knowledge and experience needed to lead customer service.”

Zirkle, who joined DRP as a license permit clerk I in 2015 and worked her way up to DRP specialist III, brings 20 years of leadership experience and nine years of government experience to this position. Prior to joining DRP, Zirkle spent 20 years in the hospitality industry in Florida.

“I truly love living in and serving the constituents in the Delmarva area,” Zirkle said “I’m happy to be able to help area residents and property owners navigate the planning and permitting processes.”

The customer service manager oversees all aspects of customer service and public outreach for DRP to resolve constituent issues. These include investigating all aspects of plan review, permitting, zoning, inspections, housing, and rental licensing, as well as reviewing permits and plans for regulatory compliance, and other regulatory functions.