Water and Wastewater

The Water and Wastewater Division is self-sufficient with their funding being derived from water and sewer bills. They have the responsibility of managing multiple service areas, providing water and wastewater services throughout the north end of the County.

Employees working in this department operate, maintain, repair and install public water and sewer lines, operate pump stations, and water sewage treatment plants. Plant operators operate water treatment plants to provide potable water to residents and oversee both water testing for compliance with the federal and state regulations and new construction for new subdivisions. This division works directly with two Water Wastewater Advisory Boards, who aid in innovative ideas, budget reviews, facility planning, etc.

For questions regarding your usage or sewer related backup issues, please contact the Public Works Water and Wastewater Department at 410-641-5251.  As a reminder, if you contract a plumber to resolve a sewer related backup issue without contacting the Water and Wastewater Division of Public Works, there are no provisions to reimburse you if the backup was a county issue.  

The quarterly billing schedule for all service areas is January, April, July and October.


Pay water and utility bills online

Billing and collection address:
Water and Wastewater Collections
P.O. Box 349
Snow Hill, Maryland 21863
Phone: (410) 632-0686 option 4 
Fax: (410) 632-3003

Main Office/Operations Address:
Worcester County DPW - Water Wastewater 
1000 Shore Lane, Berlin, MD 21811
Phone: (410) 641-5251 *
Fax: (410) 641-5185

* For after-hours support please use this number and follow the prompts.